Welcome to Bob Jane T-Marts

Tyre Satisfaction Guarantee

TSG.gifAt Bob Jane T-Marts we're committed to giving you expert advice and the confidence that we'll look after you. If not satisfied return the tyres within 30 days or 1000 km whichever comes first and we will exchange them for something that matches your driving needs more closely or you will receive instore credit for the same value. See below for conditions of our Tyre Satisfaction Guarantee.

How it works:

  • The customer can return to any Bob Jane T-Marts store within 30 days or 1,000km from the date of purchase, whichever comes first and receive replacement tyre/s to the equivalent value, or the customer can elect to pay the difference if a more expensive tyre is preferred.
  • No refunds, only exchanges for equal or greater value
  • Must provide tax invoice as proof of purchase 
  • One claim only per purchase/vehicle
  • The satisfaction guarantee only applies to the original purchaser of the replacement tyres and is only for the vehicle whose details are recorded on the Bob Jane T-Marts invoice.
  • The product must not be damaged or subject to misuse in anyway
  • Private customers & use only
  • Excludes wheels
  • Excludes Mud Terrain tyres

Note - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our Tyre Satisfaction Guarantee is a benefit to you the customer given in addition to your consumer rights under the Australian Consumer Law.

Your Tyre Satisfaction Guarantee is given by Bob Jane Corporation Pty Ltd of 471 Williamstown Road, Port Melbourne but is redeemable at any Bob Jane T-Marts store nationally. For further information speak to your local Bob Jane T-Marts on 13 26 25 or call our customer service desk on 1800 032 638.

To find your nearest Bob Jane T-Marts click here.

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