Welcome to Bob Jane T-Marts

Wheels Warranty

Bob Jane T-Marts Wheels Warranty

 


1. The Warranty

The Bob Jane T-Marts Wheel Division hereby warrants that all Rodney Jane Racing and Auscar alloy wheels and associated products and accessories are, and will be:

  1. Free from all structural defects for the lifetime of the said alloy wheels and associated products and accessories, subject to the specific exclusions specified in paragraphs 5 and 6 of the warranty;
  2. Free from faults and/or defects in the finish of the alloy wheels and associated products and accessories for a period of 12 months from the date of purchase, subject to the specific exclusions specified in paragraphs 5 and 6 of this warranty.

Note - our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The Bob Jane T-Marts Wheels Warranty is an additional benefit to you the customer given in addition to your consumer rights under the Australian Consumer Law ('the ACL').

In summary, the Warranty is provided to you  -

  • By Bob Jane Corporation Pty Ltd (trading as Bob Jane T-Marts) of 471 Williamstown Road, Port Melbourne, Victoria but is redeemable at any Bob Jane T-Mart nationally. For further information speak to our T-Mart staff or contact our customer service desk on 1800 032 638. For the address of your nearest Bob Jane T-Mart, log onto www.bobjane.com.au/dealer.html
  • For a period of 12 months from the date of purchase for faults or defects in the finished appearance of the wheels.
  • For the lifetime of the Wheels for all structural defects subject to the exclusions specified in sections 5 & 6 below.
  • Only upon production of your invoice/receipt of purchase.
  • Only as the original purchaser of the Wheels.
  • Only if the Wheels have been reasonably maintained (see section 4 below).

For more details, refer to the sections below.

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2. Warranty Coverage

All Rodney Jane Racing and Auscar alloy wheels and associated products and accessories supplied by Bob Jane T-Marts are manufactured in compliance with Australian Standard AS1638. The finish and structural warranty referred to in paragraph 1 shall apply as follows:

  1. The warranty will only be applicable to the original purchaser of the alloy wheels and associated products and accessories. The warranty is unable to be assigned to a future purchaser of the customer's vehicle and entitlement to rely upon the terms and conditions of this warranty do not automatically vest in the purchaser of a customer's vehicle upon such purchase being completed;
  2. In addition to the compulsory consumer guarantees provided by the ACL, Bob Jane T-Marts warrants that all Rodney Jane Racing and Auscar alloy wheels and associated products and accessories are free from structural defect and shall remain free from structural defect for the lifetime of those products, subject to the specific exclusion specified in paragraphs 5 and 6 of this warranty;
  3. In addition to the compulsory consumer guarantees provided by the ACL, Bob Jane T-Marts warrants that all Rodney Jane Racing and Auscar alloy wheels and associated products and accessories do not contain any faults or defects in the finish of those products and shall not contain any such faults or defects for a period of 12 months after the date of purchase. Subject to the specific exclusions specified in paragraphs 5 and 6 of this warranty;
  4. The finish  warranty in section 2C above will apply to
    1. the breakdown of any protective surface on all Rodney Jane Racing and Auscar alloy wheels, including the breakdown of any painted, clear coated and/or chrome surfaces on those wheels;
    2. such problems as the peeling of paint from the surface of any Rodney Jane Racing and Auscar alloy wheels arising out of poor surface preparation of the wheels or corrosion of the painted, clear-lacquered or chrome protective finish on those wheels. These problems have a propensity to lead to degradation of the surface finish leaving the alloy exposed to the elements and therefore subject to damage.
    3. any accessories to the Rodney Jane Racing and Auscar alloy wheels which form part of the aesthetics of those wheels, such as centrecaps, decals, false ornamental rivets and bolts. In the event that these accessories break (without abuse) or become dislodged from the wheels as a result of poor quality or poor workmanship, these parts will be replaced without any charge to the customer.
    4. Rodney Jane Racing and Auscar wheels which are unable to be balanced properly, but only in circumstances where evidence has been produced by the customer as to the balancing problem immediately after the wheels have been fitted to the customer's vehicle.

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3. Inspection Standard of New Alloy Wheels

Subsequent to manufacture and completion of all Rodney Jane Racing and Auscar alloy wheels supplied by Bob Jane T-Marts, and prior to supply to customers, Bob Jane T-Marts conducts an inspection of the said wheels in order to confirm that the finish is of an acceptable standard. This inspection is carried into effect by Bob Jane T-Marts by visually inspecting the alloy wheels in correct lighting at a distance approximating 1 metre. In conducting inspections of the alloy wheels in this manner, it is possible that certain imperfections in the finish of the said wheels may not be noticed by representatives of Bob Jane T-Marts Wheel Division and these defects may manifest themselves at a later stage.

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4. Maintenance of New Alloy Wheels

To ensure that Rodney Jane Racing and Auscar alloy wheels maintain their high quality and long life, it is imperative that the customer understands the importance of maintaining the alloy wheels properly. If the above mentioned alloy wheels are not appropriately maintained during the course of their use, they may sustain unnecessary damage. In the event that damage is sustained to an alloy wheel as a consequence of a customer's failure to follow appropriate maintenance procedures, that customer may, in some circumstances, be prohibited from relying upon the terms and conditions of this warranty. Bob Jane T-Marts provides the following guidelines for appropriate maintenance of all Rodney Jane Racing and Auscar alloy wheels:

  1. Once alloy wheels have been purchased and fitted to the customer's vehicle, it is important that the customer re-tension the wheel nuts/bolts after the vehicle has travelled 200 kilometres. This is extremely important as the wheel nuts/bolts can be loosened slightly during the first 200 kilometres which may result in unnecessary damage or wear and tear to the alloy wheels and a reduction in driving safety;
  2. Subsequent to the first 200 kilometres, the customer should carry out a periodic monthly inspection of the wheel nuts/bolts on all alloy wheels to ensure that they have not become loose;
  3. It is important that new alloy wheels are cleaned on a regular basis to maintain a painted, clear coated or chrome protective finish and to ensure that the finish does not become affected by corrosive materials. It is suggested that the alloy wheels should be appropriately washed at least once a fortnight, however, if a customer's vehicle is used on a particularly extensive or intensive basis, it may be necessary for the wheels to be washed on a more regular basis to avoid damage to the finish.
  4. It is suggested that the alloy wheels should be washed thoroughly with water and a gentle soap product. As some soaps and detergents are harsh, the customer should investigate the ingredients of any such soap or detergent to ensure they are not likely to harm the painted, clear coated or chrome protective finish.
  5. If a customer is unable to ascertain the most suitable products to be used in washing the alloy wheels, the customer should contact their nearest Bob Jane T-Marts outlet, whose staff will be happy to assist in any queries which the customer may have.
  6. Chrome alloy wheels require a more regular maintenance regime in order to maintain the appearance and quality of the finish. Chrome alloy wheels should be washed at least once a week and then polished on a regular basis to protect against corrosion. It is suggested that, in order to provide effective protection, chrome alloy wheels should be polished at least once a month.
  7. By not regularly washing the alloy wheels, the protective finishes may degrade rapidly. It is especially important that the customer undertakes a regular cleaning ritual in circumstances where the customer's vehicle is being used in such a manner that it may come into contact with corrosive materials, chemicals, excessive dirt or ocean air, as these materials are more likely to corrode the protective surface if allowed to remain on that surface for an extended period of time.
  8. If appropriate maintenance procedures are not followed by the customer, the customer's reliance upon the terms and conditions of this warranty will be adversely affected and Bob Jane T-Marts reserves the right to refuse repairs or replacement of the wheels or associated products and accessories in circumstances where any damage, defect or fault has arisen as a consequence of the customer's failure to maintain.
  9. Care should be taken in parking your vehicle alongside concrete kerbs or similar objects, since scraping wheels along a harsh surface can scratch and damage the finish of the Wheels. Such care is especially important for the passenger side when parking your vehicle.  Damage caused by careless parking alongside kerbs and similar objects is considered not to be reasonable treatment of your Wheels and resulting damage will not be covered by your Warranty - see section 5B below.

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5. Reasons for Refusal of a Claim for Warranty

Bob Jane T-Marts will refuse or deny a claim in accordance with the terms and conditions of this warranty in the following circumstances:

  1. Any apparent fault, damage or defect in the finish of the Rodney Jane Racing and Auscar alloy wheel which is not observable by adopting the method of inspection referred to in paragraph 3, that is, which is not noticeable by observation of the wheel in correct lighting at a distance of 1 metre. In the event that, at the time of original inspection of the above mentioned alloy wheels, the wheel does contain a minor imperfection in its finish which is not observable by adoption of the previously mentioned inspection method, a customer is entitled to rely upon the terms and conditions of this warranty in circumstances where that minor imperfection causes any damage, fault or defect in the finish of the alloy wheel, which is observable by adoption of the said inspection method, within the relevant 12 month warranty period.
  2. The damage, defect or fault in the wheel, or the protective finish of the wheel, has been caused, or, in the opinion of Bob Jane T-Marts, reasonably appears to have been caused, by the purposeful or inadvertent act of the customer or any third party, including, but not limited to, damage caused to the alloy wheel by collision with another vehicle, collision with roadside kerbs, collision with pot holes or by the wheel being struck or otherwise dealt with in an inappropriate manner.
  3. It is determined that the alloy wheels have not been appropriately maintained by the customer such that any damage, defect or fault in the wheel is consequential upon that failure to maintain. An assessment as to whether or not the wheels have been appropriately maintained will be effected by the Virtual Wheels Technical Office;
  4. Any centrecaps, decals or false ornamental rivets or bolts which are missing from the alloy wheel in circumstances where those parts have been stolen or otherwise removed by the customer or a third party.
  5. Damage to, or loss of centrecaps, decals, false ornamental rivets or bolts or other such accessories which form part of the aesthetics of the alloy wheel caused by the purposeful or inadvertent act of the customer or a third party.
  6. Where, upon inspection, there is evidence of paint chipping around the centrebore area or stud holes on the alloy wheel as this damage may have been incurred as a result of the actions of balancing machine equipment (bore area paint damage) or fitting braces/rattle guns (stud hold paint damage) during the course of the fitting process. Any claims where there is evidence of paint chipping around the centrebore area or stud holes will be required to be directed to the Bob Jane T-Marts outlet responsible for fitting the alloy wheels to the customer's vehicle.
  7. The claim by the customer has been lodged subsequent to the lapse of the 12 month warranty period in relation to damage, defects or faults in the protective finish. Even if damage, faults or defects are discovered in the protective finish on the alloy wheels within the 12 month period subsequent to purchase, it is incumbent upon the customer to provide notice of that damage and the customer's reliance upon the terms and conditions of this warranty to Bob Jane T-Marts prior to the expiration of the relevant 12 month period. If the problem manifests itself on the last day before the expiration of the 12 month warranty period, the customer must contact Bob Jane T-Marts immediately to provide notice of the relevant defect or damage, otherwise the customer's entitlement to rely upon the terms and conditions of this warrant will be lost.
  8. Where the relevant alloy wheels have been purchased from Bob Jane T-Marts in circumstances where they were heavily discounted or otherwise identified as being a "special" purchase. In this respect, sometimes wheels are sold at greatly reduced prices as they are obsolete or discontinued lines. These products will not be covered by the terms and conditions of this warranty. Quite often such clearance products are no longer available from suppliers or distributors. In such cases, a claim is unable to be made against Bob Jane T-Marts Wheel Division due to the unavailability of replacement alloy wheels or the associated parts and accessories in the event that those wheels or parts and accessories are lost or damaged. In such cases, Bob Jane T-Marts will, in an effort to maintain good customer relations, negotiate with the relevant customer to reduce the price of wheels and/or parts and accessories already provided or to provide the customer with special consideration with respect to future purchases.
  9. Where the customer has not provided Bob Jane T-Marts with notification of a problem with the wheels being unable to be balanced properly, prior to the customer's vehicle being used after fitting. Once the vehicle has been used subsequent to fitting, any problems with the balancing of the alloy wheels must be brought to the notice of the Bob Jane T-Marts outlet where the wheels were fitted. Bob Jane T-Marts shall, at all material times, be the sole and final arbiter of all claims made pursuant to the terms and conditions of this warranty.

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6. Warranty/Claims Procedure

In the event that a customer wishes to make a claim for a Rodney Jane Racing Wheel or Auscar Wheel upon the terms and conditions of this warranty, the following procedure must be adhered to in all respects. Any failure to comply with the procedure set out hereunder may operate to prevent the customer from relying upon the terms and conditions of this warranty.

  1. As soon as the customer discovers:
    1. any defects, damage or fault in the structure of the above mentioned alloy wheels; or
    2. any fault, defect or damage to the protective finish on the above mentioned alloy wheels; or
    3. any defect, fault or damage to the associated products and accessories; or
    4. that any items such as centrecaps, decals, false ornamental rivets or bolts have become dislodged from the alloy wheel and are missing, the customer must immediately contact Bob Jane T-Marts so as to arrange a time for an inspection of the said wheels and/or associated products and accessories. Alternatively, the customer must attend upon any Bob Jane T-Marts outlet immediately upon discovering the fault, defect, damage or loss so as to arrange for an inspection to be conducted. If the customer fails to bring any defect, damage, loss or fault to the timely attention of Bob Jane T-Marts, Bob Jane T-Marts may deny or modify the customer's claim pursuant to the terms and conditions of this warranty in circumstances where the customer's failure to report the damage, defect, loss or fault in a timely fashion has resulted in consequential damage.
  2. The customer must, when attending upon the Bob Jane T-Marts outlet, produce a copy of the original invoice generated by Bob Jane T-Marts when providing the relevant alloy wheel and/or associated products and accessories. A copy of the original invoice must be produced and no claim will be honoured by Bob Jane T-Marts without same.
  3. Any problem with any Rodney Jane Racing or Auscar alloy wheel or associated products and accessories should be discussed with representatives of the Bob Jane T-Marts outlet who will then conduct a simple assessment of the relevant product. This representative may then contact the Bob Jane Corporation Wheel Division for further guidance, if necessary.
  4. In some circumstances, the affected wheel or wheels may need to be returned to the Bob Jane Wheel Division for further inspection and assessment. The customer will be required to meet the payment of any expenses associated with transporting the relevant wheels to and from the Bob Jane Wheel Division, however, in the event that the relevant product is found to be faulty or defective, any freight charge deemed to be payable for the transport of the said product will be paid by Bob Jane T-Marts Wheel Division and not the customer.
  5. In most circumstances, if any wheels or associated products and accessories require lengthy assessment and inspection, Bob Jane T-Marts will provide the customer with a replacement wheel or part until the assessment by Bob Jane T-Marts has been completed and a determination has been made as to whether or not the customer is entitled to rely upon the terms and conditions of this warranty in the circumstances.
  6. In the event that any wheel or associated product or accessory requires transportation to the Bob Jane Corporation Wheel Division for inspection and assessment, it is envisaged that the relevant product will not be returned to the Bob Jane T-Marts outlet for a period approximating seven (7) working days from the date upon which the said product was received at the Bob Jane Corporation Wheel Division.
  7. Once an inspection or assessment of the relevant product as been effected by representatives of a Bob Jane T-Marts outlet or by representatives of the Bob Jane Corporation Wheel Division, a determination will be made by Bob Jane T-Marts as to whether or not the customer is entitled to rely upon the terms and conditions of this warranty.
  8. If Bob Jane T-Marts determines that the relevant damage, loss, fault or defect is subject to the terms and conditions of this warranty, Bob Jane T-Marts will make the appropriate arrangements with the customer to repair the relevant product or to provide a replacement product, if necessary.

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