This page contains information about the Bob Jane Corporation's
hold, what we do with it, who we will disclose it to and how you
can access the information we hold about you. You can also find out
how to change inaccurate information and how to opt out of
receiving communications from us.
The Bob Jane Corporation Pty Ltd (Bob Jane
T-Marts) respects and upholds your rights under the
Australian Privacy Principles contained in the Privacy Act
1988 (Commonwealth) (Privacy Act). The Australian
Privacy Principles apply to us from their introduction in March
2014 and replace the National Privacy Principles that applied to us
This policy describes how we manage any personal information we
have about you.
What personal information about you does Bob Jane
Bob Jane T-Marts will notify an individual that it has collected
personal information, usually at the point of collection or shortly
Bob Jane T-Marts may hold the following information about
- name, address, telephone number(s);
- tyre/wheels purchase date;
- vehicle details;
- name of selling T-Mart;
- any additional information you provide, such as when you
contact our Customer Relations Call Centre or log in to our web
- any information you may provide to us through customer
What does Bob Jane T-Marts do with your personal
Why does Bob Jane T-Marts collect personal information? We use
your personal information for the purposes of:
- fulfilling our ongoing obligations (including warranty and
recall) to you as the owner/driver of a vehicle we have fitted
products & provided services to; or
- responding to any inquiries or comments that you submit to
- we may also use it for direct mail, market research, quality
control and product development purposes.
The consequences of non-collection of personal information is
that Bob Jane T-Marts may be unable to contact you for any warranty
or recall safety issues, to respond to any submitted enquiries by
you, or for the other purposes listed above.
Who will Bob Jane T-Marts disclose your personal
Bob Jane T-Marts may disclose your personal information on a
confidential basis to:
- the advisors, consultants and contractors it ordinarily engages
for the above purposes;
- its related companies; or
- one or more of our T-Marts on condition that they use it for
the same purposes as set out above and only in connection with the
Bob Jane T-Marts franchise.
Bob Jane T-Marts will take reasonable steps to protect the
personal information we hold from misuse and loss and from
unauthorised access, modification or disclosure.
Bob Jane T-Marts does not disclose your personal information to
overseas parties. Your personal information will be destroyed as
soon as it becomes evident to us that it is no longer needed.
How Do We Collect & Store Your Personal
Your personal information will normally be provided by you upon
request either through use of our web-site or at the time of
purchase of products from one of our T-Marts.
Your personal information is stored securely in our computer
system. We use our best endeavours to maintain the security of our
computer system but no system is completely foolproof and we cannot
provide any definitive assurance regarding security of personal
information. This is a risk you accept when you provide us with
your personal information.
How do You Access and Correct your Personal
You may request access to personal information we hold about you
by contacting the Customer Service Manager at the address below.
Where we hold information that you are entitled to access, we will
endeavour to provide you with a suitable range of choices as to how
access is provided (eg, emailing or mailing it to you).
If at any time you believe that personal information we hold about
you is incorrect, incomplete or inaccurate, then you may request
amendment of it, and we will either amend the information or make a
record of your comment, as we think appropriate.
Any request by you will be answered within 30 days.
At any time you may opt out of receiving any communications from
us (other than as required for our non-marketing purposes or by
law) at no cost to you.
To opt out of receiving any further communication from Bob Jane
T-Marts, simply email firstname.lastname@example.org
with your name and vehicle registration.
Our customers have the option of dealing with us anonymously at
the time of purchase of goods. However, for safety and warranty
purposes, we advise against this. You can provide your personal
details and opt out of receiving marketing communications from us
at the time of purchase.
Questions, complaints and opting back in
Any questions about this policy or any complaint regarding
treatment of your privacy by Bob Jane T-Marts or any request to opt
back into receiving communications from Bob Jane T-Marts after you
have opted out should be made in writing to the address below.
Customer Service Manager
Bob Jane Corporation
471 Williamstown Road
PORT MELBOURNE VIC 3207
PH: (03) 9091 0777
FAX: (03) 9091 0735
Bob Jane T-Marts Website
In general you can visit the Bob Jane T-Marts website without
telling us who you are or by using a pseudonym. The amount of
information that you provide to Bob Jane T-Marts will depend on the
range and number of services that you choose to use. Particular
sections of the Bob Jane T-Marts website may require you to provide
Bob Jane T-Marts with personal information, including your name and
email address. Personal information will only be requested if it is
necessary to provide a service to you or if it is necessary by law
to collect the information.
By using the Bob Jane T-Marts website you agree that the
internet is inherently insecure and that accordingly we can only
use our best endeavours to secure your personal information and
cannot provide any definitive assurance regarding security of
personal information. Other than liability that cannot lawfully be
excluded, Bob Jane T-Marts will not be liable in any way in
relation to any breach of security or any unintended loss or
disclosure of that information.
In this policy 'personal information' has the same meaning as
under the Privacy Act.
This policy is effective from 7 May 2015. We may change this
policy from time to time. Although we intend to observe this policy
at all times, it is not legally binding on Bob Jane T-Marts in any
way. From time to time we may regard it as necessary or desirable
to act outside the policy. Bob Jane T-Marts may do so, subject only
to any other applicable contractual rights you have and any
statutory rights you have under the Privacy Act or other applicable