Gift Cards

1. Where Gift Cards can be used

Bob Jane T-Marts e-Gift Cards (“Gift Cards”) are digital Visa gift cards purchased online for use physically in-store at participating Bob Jane T-Marts stores in Australia only. Gift Cards cannot be used for purchases on the Bob Jane T-Marts website. A list of participating stores is located here: https://www.bobjane.com.au/pages/store-locator

2. Purchase fee

A $1.99 Gift Card issuance fee applies in addition to the value loaded onto the Gift Card and is payable by the purchaser at checkout. The $1.99 fee is GST inclusive and is not deducted from the Gift Card balance.

3. Gift Card value

Gift Cards are single-load, non-reloadable cards and cannot be reloaded or topped up after purchase. A maximum of $2,000 can be loaded onto a Gift Card.

4. Digital delivery

Gift Cards are delivered digitally to the nominated recipient via email and text message. No physical gift card is issued.

5. Using your Gift Card

Recipients can add their Gift Card to a compatible Apple Wallet or Google Wallet and tap their device at the payment terminal to pay in-store. Wallet availability and use depend on the recipient having a compatible device and account.

6. Cancellations and refunds

Once a Gift Card has been purchased, it cannot be cancelled, refunded, exchanged or reversed for change of mind, except where required by Australian Consumer Law or other applicable law.

7. Recipient details

The purchaser is responsible for ensuring the recipient’s email address and mobile number are entered correctly. If incorrect recipient details have been provided, the purchaser should contact Gift Card Services promptly. Where a Gift Card has not been activated and has not expired, it may be able to be resent to the correct recipient. However, Bob Jane T-Marts is not responsible for Gift Cards delivered to an incorrect recipient as a result of incorrect information supplied at the time of purchase, except where required by law.

8. Cash restrictions

Gift Cards cannot be redeemed for cash, withdrawn at an ATM, transferred for cash or used to obtain cash out, except where required by law.

9. Purchases exceeding the Gift Card balance

If the purchase amount exceeds the available Gift Card balance, the difference must be paid using another payment method, including additional Gift Card(s), accepted by the participating Bob Jane T-Marts store.

10. Remaining balance

Gift Cards do not need to be used in a single transaction. Any remaining balance can continue to be used for eligible in-store purchases at participating Bob Jane T-Marts stores until the balance reaches zero or the Gift Card expires.

You can check the available balance of your Gift Card via the email and/or SMS you received with your card and click on the card link, or alternatively visit www.truerewards.cards

11. Expiry

The Gift Card expiry date will be prominently displayed with the card. Gift Cards and any remaining balance cannot be used after the expiry date.

12. Keeping your Gift Card secure

Gift Cards should be treated like cash. The purchaser and recipient are responsible for keeping the Gift Card, device and card details secure.

If your Gift Card or device is lost or stolen, or you believe your Gift Card details have been compromised or used without authorisation, you should contact Gift Card Services promptly. Lost, stolen, compromised and unauthorised-use matters will be investigated in accordance with the card issuer’s applicable terms and conditions and applicable law.

13. Problems with your Gift Card

If your Gift Card is not working, or you believe the balance or transaction history is incorrect, please contact Card Services. You may be required to provide proof of purchase or other information reasonably required to investigate the issue.

14. Card issuer and digital wallet terms

Gift Cards are issued by iGoDirect Group Pty Ltd (AFSL 551294) and operate on the Visa network. Use of a Gift Card is also subject to the applicable cardholder terms and conditions issued by iGoDirect Group Pty Ltd available at https://rewardscometrue.com.au/information/visa-tcs/. Apple Wallet or Google Wallet terms and conditions also apply where the recipient chooses to use those services.

15. Refunds and returns

Returns and refunds for goods or services purchased using a Gift Card are subject to Bob Jane T-Marts’ applicable returns policy and Australian Consumer Law.

16. Technical availability

Temporary technical, payment network or digital wallet outages may affect the ability to use the Gift Card at the time of purchase.

17. Fraud and misuse

Bob Jane T-Marts may refuse to accept a Gift Card for a transaction where it reasonably suspects fraud, misuse or unauthorised activity. The card issuer may also suspend or take other action in relation to a Gift Card in accordance with its terms, applicable payment network requirements and applicable law.

18. Privacy

Personal information collected in connection with the purchase and use of Gift Cards will be handled in accordance with the Bob Jane T-Marts Privacy Policy found here: https://www.bobjane.com.au/pages/privacy-policy. Personal information may also be provided to the card issuer and other service providers where reasonably necessary to issue, deliver, administer and support the Gift Card.

19. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian Consumer Law or other applicable law.

20. Queries

If you have a question or complaint relating to your Gift Card, please contact Card Services. Gift Card enquiries and complaints may be handled by the card issuer where they relate to the issue, operation, security or administration of the Gift Card.